Privacy Policy

1. Information We Collect

We collect different types of information depending on how you use GameCall. We collect only what is necessary to provide our Services effectively.

1.1 Information You Provide Directly

• Account Information: When you register as a group admin, we collect your name, email address, and password (stored as a cryptographic hash). You may also provide a profile photo.
• Phone Number: We collect your phone number for account verification and to enable SMS-based features. Phone numbers of players added to groups are provided by the admin who creates the group.
• Group Information: When you create a group, we collect the group name, sport type, schedule (days, times, recurrence), location or venue name, player slot count, and any house rules or messages you write.
• Player Information: Group admins add players by name and phone number. If you are added as a player, your name and phone number are stored in connection with the group.
• Communications: When you contact us by email or in-app support, we collect the content of your messages and your contact details.

1.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with the app — features used, screens viewed, actions taken, and session duration.
• Device Information: We collect device type, operating system version, app version, device identifiers (such as IDFA or Android Advertising ID, if permitted), and time zone.
• Log Data: Our servers automatically record information including IP address, browser or app version, pages or screens accessed, timestamps, and error logs.
• Crash Reports: If the app crashes, we may collect diagnostic data to identify and fix the issue.

1.3 Location Information

We do not automatically track your device's GPS location. However, group admins may enter venue names or addresses when setting up a group. This location data is stored as text provided by the admin and is used only to display group details to group members.

1.4 Information from Third Parties

• SMS Delivery Reports: Our SMS provider (Twilio) provides delivery status reports indicating whether messages were successfully delivered. We do not receive the content of player SMS replies beyond what is necessary to process commands (e.g., "YES" or "NO").
• Sign-in Providers: If you choose to sign in using Apple ID or Google Sign-In, we receive your name and email address from those services as permitted by your settings with those providers.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Operating the Services

• Creating and managing your account and group admin profile
• Creating, managing, and scheduling recurring sports group events
• Sending SMS notifications to group members for signup requests, confirmations, drops, waitlist updates, and group rules
• Processing player responses (YES/NO replies) and updating rosters accordingly
• Managing waitlists and notifying players when spots become available
• Enabling co-admin features and substitute player management

2.2 Improving and Developing the Services

• Analyzing usage patterns to understand how features are used and improve them
• Diagnosing and fixing bugs and performance issues
• Developing new features and products

2.3 Communications

• Sending transactional messages related to your account (password resets, verification codes, billing receipts)
• Sending product updates and announcements if you have opted in to receive them
• Responding to your support requests

2.4 Legal and Safety

• Complying with applicable laws and regulations
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of GameCall, our users, and the public

3. SMS Messaging

SMS is a core function of GameCall. This section describes how we use SMS and what you and your players can expect.

3.1 Admin Consent

By creating an account and setting up a group, you as the group admin consent to receiving SMS messages from GameCall related to your account and group management.

3.2 Player Consent and Responsibility

When you add players to your group by phone number, you represent and warrant that:

• You have obtained each player's explicit consent to receive SMS messages from GameCall related to your group;
• The phone numbers you provide belong to the individuals you intend to add;
• Players are 13 years of age or older.

GameCall sends players an initial welcome message when they are added to a group. This message identifies the sender, describes the nature of the messages they will receive, and includes opt-out instructions.

3.3 Types of SMS Messages Sent

Players may receive the following types of SMS messages from GameCall:

• Welcome & Onboarding: Sent once when added to a group, including group name, schedule, house rules, and how to reply.
• Signup Requests: Sent before each event asking players to confirm or decline (e.g., "Reply YES to join or NO to skip").
• Confirmation Messages: Sent after a player's reply is processed.
• Drop Alerts: Sent to waitlisted players when a spot opens up.
• Event Reminders: Sent before confirmed events as configured by the admin.
• Group Rule Updates: Sent when an admin updates group rules.

3.4 Opting Out of SMS

Any player can opt out of SMS messages from GameCall at any time by replying STOP to any GameCall SMS. Upon receiving a STOP message, we will immediately cease sending SMS to that number from that group's number. Players may also contact us at privacy@gamecall.com to opt out.

Players who have opted out will not receive GameCall notifications. The group admin will be notified that the player's SMS is inactive.

3.5 Message Frequency

Message frequency varies by group configuration. Players in an active recurring group may receive 2–6 messages per week per group depending on schedule and roster activity. Message and data rates may apply (standard carrier rates).

3.6 SMS Provider

We use Twilio Inc. to send SMS messages. Twilio processes phone numbers and message content on our behalf under a data processing agreement. Twilio's privacy policy is available at twilio.com/legal/privacy.

4. Data Sharing

We do not sell your personal information. We share information only in the limited circumstances described below.

4.1 Service Providers

We share information with third-party companies that help us operate our Services, including:

• Twilio: SMS delivery (phone numbers, message content)
• Cloud Infrastructure: Hosting providers for our servers and databases (data processed in the United States)
• Analytics: Crash reporting and usage analytics tools (anonymized or pseudonymized data)
• Payment Processors: For paid plans (payment card data is handled directly by the processor and not stored by GameCall)

All service providers are contractually required to protect your information and use it only for the purposes we specify.

4.2 Within Groups

Group admins can see the names, phone numbers, and signup status of all players in their groups. Players in the same group may see the names and signup status of other players if the admin enables that feature. Phone numbers are not displayed to other players.

4.3 Business Transfers

If GameCall is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4.4 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the safety of any person or to protect our legal rights.

4.5 With Your Consent

We may share your information for other purposes if you give us explicit consent to do so.

5. Data Retention

We retain your information for as long as your account is active or as necessary to provide our Services. Specific retention periods:

• Account data (name, email, phone): Retained for the life of your account plus 90 days after deletion, to allow account recovery.
• Group and event data: Retained for the life of the group. Deleted groups are purged within 30 days.
• Player roster data: Retained as long as the group exists. Players removed from a group have their data disassociated within 48 hours.
• SMS logs: Message delivery logs are retained for 12 months for debugging and compliance purposes.
• Usage and analytics data: Aggregated, anonymized usage data may be retained indefinitely.
• Legal holds: Data subject to a legal hold is retained until the hold is released.

You may request deletion of your account and associated data at any time. See Section 8 for your rights.

6. Security

We implement industry-standard security measures to protect your information:

• Encryption in transit: All data transmitted between your device and our servers uses TLS 1.2 or higher.
• Encryption at rest: Sensitive data, including phone numbers and personal identifiers, is encrypted at rest.
• Password hashing: Passwords are never stored in plain text. We use bcrypt with appropriate work factors.
• Access controls: Our team members have access to personal data only on a need-to-know basis, and access is logged and audited.
• Infrastructure security: Our servers are hosted in SOC 2-certified data centers with regular security assessments.

No method of transmission over the Internet or method of electronic storage is 100% secure. While we use commercially reasonable means to protect your information, we cannot guarantee absolute security. In the event of a security breach, we will notify affected users as required by applicable law.

7. Children's Privacy

If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately at privacy@gamecall.com. We will take steps to delete that information promptly.

Group admins are responsible for ensuring that any players they add to a group are at least 13 years of age. Adding a player under 13 violates our Terms of Service.

8. Your Rights

Depending on where you live, you may have certain rights regarding your personal information.

8.1 Rights Available to All Users

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update your account information at any time within the app. You may also request we correct inaccurate information.
• Deletion: You can request deletion of your account and personal data. We will fulfill deletion requests within 30 days, subject to legal retention obligations.
• Data portability: You can request an export of your personal data in a machine-readable format.
• Opt-out of SMS: Reply STOP to any GameCall message to opt out of SMS at any time.
• Opt-out of marketing: You can unsubscribe from marketing emails at any time using the unsubscribe link in those emails.

8.2 California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and sell (we do not sell personal information)
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information (not applicable — we do not sell or share personal information for cross-context behavioral advertising)
• Non-discrimination for exercising your privacy rights
• Correct inaccurate personal information

To submit a CCPA request, contact us at privacy@gamecall.com with the subject line "CCPA Request." We will verify your identity before processing the request.

8.3 European Residents (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal data under the following legal bases:

• Contract performance: Processing necessary to provide the Services you have signed up for
• Legitimate interests: Security, fraud prevention, and service improvement
• Consent: For marketing communications and, where required, SMS to players
• Legal obligation: Compliance with applicable laws

You have the right to object to processing, restrict processing, and lodge a complaint with your local data protection authority. To exercise your GDPR rights, contact us at privacy@gamecall.com.

8.4 Submitting Requests

To exercise any of your rights, contact us at privacy@gamecall.com. We will respond to all verifiable requests within 30 days (or 45 days if extended, with notice). We may need to verify your identity to process your request.

9. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@gamecall.com
• General inquiries: hello@gamecall.com
• Company: Mazzive, LLC
• Address: 7640 Cress View Ln, Prior Lake, MN 55372
• Jurisdiction: Minnesota, United States

We take privacy inquiries seriously and commit to responding within 5 business days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users by email at least 14 days before changes take effect
• Display a notice in the app

Your continued use of the Services after the effective date of changes constitutes acceptance of the updated policy. If you do not agree to the changes, you must stop using the Services and may request deletion of your account.

Previous versions of this Privacy Policy are available upon request by emailing privacy@gamecall.com.